Refund Policy
What happens if you pay for something and it is not what you expected.
No paid plans are active yet
Everything on the platform is currently available on the free tier. This policy sets out how refunds will work once paid plans are introduced, so the terms are known in advance rather than written after the fact.
Before you pay
The free tier exists so you can judge the material before paying for more of it. The full syllabus tree, free-tier notes and practice sets with worked solutions are open without a card. We would rather you used them properly first.
Cooling-off period
If a paid plan is not what you expected, tell us within 7 days of payment and we will refund it in full, provided you have not downloaded a substantial part of the paid material in that time.
After the cooling-off period
Part-used subscription periods are not normally refunded, but you can cancel at any time and keep access until the period you have paid for ends. Nothing renews without notice.
If something is our fault
If you were charged twice, charged after cancelling, or paid for access that we failed to provide, we refund it in full regardless of timing. Write to us and we will fix it.
How to ask
Email the address on our contact page from the address on your account, with the date and amount of the payment. We aim to respond within two working days, and refunds are returned to the original payment method.
Still have a question?
Get in touch and a person will answer.